The buyer is requested to pick up personally from the courier the product that is being delivered.
If the order will be picked up by a different person (not by the buyer), please mention this before delivery with the name of the person.
At the time of the product delivery and before accepting the parcel from the courier, the buyer is requested to open the package and check the product in front of the courier. If the product was damaged in shipping, the buyer must request the courier a delivery report (good condition protocol) of the damage/s and to not accept the package; the delivery report must be signed by the courier and the buyer must keep a copy of it. Wheel-Shop.EU will not accept subsequent complaints without the official record of the damage/s.